Returns & Exchanges
At HeavenSent, we want you to feel divine in your new attire, which is why we offer a seamless 30-day return policy for all unworn items with original tags. If your purchase isn't a perfect match, we are committed to making the exchange or refund process as effortless as possible.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Pack With Care
Place the items in their original packaging, ensuring all designer tags and hygiene seals remain intact and attached.
Label and Ship
Download and print your prepaid shipping label from the portal, secure it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality team inspects your return, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing